Role: Staff Product Designer
Domain: B2B Security / Account Takeover Prevention
Focus: Investigation UX, analytics, decision-making systems
Problem
ATO investigations were slow and cognitively expensive.
Agents and analysts had to:
scroll through long activity timelines
memorize attributes across screens
manually compare sessions over time
Existing views didn’t scale for high-volume analysis and lacked a clear “mission control” for ATO monitoring and investigations.
Goal
Design an MVP set of tools that:
speeds up ATO investigations
reduces cognitive load
supports both overview and deep drilldowns
works across roles (agents, analysts, managers)
What I Worked On
4 parallel initiatives:
Activity History revamp
Link Analyzer for session relationships
Insights & reports for managers
Login Profiles revamp
Research:
10+ internal discovery & feedback calls (Trust and Safety Architects and CSMs)
6+ customer interviews (Shutterstock, Bitso, StitchFix, Uphold, Newfold, Hertz)
Key Insights
Table views are preferred for daily monitoring
Analyzer views shine during investigations
Session comparison is a “game changer”
Infinite scrolling timelines and “Load more” break investigation flow
Users want to see patterns and trends, not raw event lists
Solution (MVP)
Activity histogram with clickable time ranges
Infinite loading for activity history
Comparison tool (up to 4 events)
Analyzer view to reveal attribute relationships
Table view as a fast alternative for managers
Activity History Mockups
Link Analyzer Final Mockups
Table View Mockups
Outcome
All customers were interested in the activity history updates
3 of 6 customers described the solution as a “game changer”
Comparison and Analyzer features defined the MVP scope
Designs progressed into engineering feasibility and scoping
